Governance and accountability

INTERNATIONAL EDUCATION SERVICES GROUP LTD is responsible for commitments it accepts in its own name. An engagement must identify the contracting party and the person authorised to confirm its scope and commercial arrangements.

Statements about a platform, partner or certification scheme should identify the organisation responsible for the relevant rule or decision. The use of a shared communication channel does not merge the responsibilities of separate organisations.

Company information · Organisation and relationships

Before work is accepted, the proposed scope should be considered against the available information, appropriate competence, capacity and any relevant authorisation. The engagement record should identify the deliverables, client inputs and important dependencies.

Changes that affect scope, fees, responsibilities or delivery arrangements require a recorded agreement. Informal discussion should not be relied on as approval for additional work or a change in an external authority's requirements.

Relevant employment, commercial, advisory or referral interests must be considered when assigning work. The appropriate response may include disclosure, restricted access, a different assignment or declining an activity that cannot be carried out responsibly.

For an ICEQC-related engagement, the support role must remain distinguishable from the certification functions reserved to ICEQC. Any case-specific restriction takes precedence over an ordinary commercial workflow.

Conflicts and referrals · ICEQC roles and independence

The engagement should identify any external contribution material to delivery. The work assigned, use of client information and responsibility for the resulting output must be understood before that contribution begins.

An external contributor's professional credentials do not automatically extend the authority of IESG. Likewise, becoming an IESG delivery partner does not confer an independent organisation's authorisation or approval.

Clients and other affected people can raise a concern about IESG's services, communications or conduct. The complaint route explains the information needed, review arrangements and how to ask for a further consideration of the response.

A concern about an external organisation's decision must reach the body entitled to address it. We distinguish those routes so that a person does not lose the opportunity to use the appropriate procedure.

Raise a service concern

How we work · Service terms · Complaints policy · Brand and certification claims